Provide executive leadership for enterprise technology operations at a multi-campus public research university. Scope includes strategic oversight of infrastructure, enterprise systems, data center operations, networking, telecommunications, identity management, database administration, ERP administration and development, and web/application services. Lead modernization, service improvement, resilience planning, and fiscal discipline across the institution’s technology environment.

Strategic Transformation and Governance

• Advise executive leadership on enterprise technology strategy, digital transformation, AI governance, ERP modernization, risk management, and institutional technology investments.
• Participate in university-wide planning initiatives supporting data governance, enterprise modernization, operational excellence, and institutional effectiveness.
• Lead evaluation and strategic planning efforts related to administrative systems modernization and future ERP direction.

Enterprise Leadership and Institutional Impact

• Lead a multidisciplinary organization of more than 35 technical professionals spanning systems engineering, networking/telephony, software development, and database administration.
• Built clearer operational ownership, stronger accountability, and a customer-service-centered culture designed to improve consistency, responsiveness, and quality.
• Implemented ITIL-based service management practices across incident, change, problem, event, service level, and knowledge management disciplines.

Financial Stewardship and Cost Optimization

• Delivered $409,900/year in documented FY22 recurring savings through infrastructure, network, contract, hosting, and architecture optimization.
• Led major cost-reduction initiatives including:
• $221,000/year savings from PeopleSoft platform transition to Oracle Linux/Intel.
• $169,358/year savings from storage solution changes.
• $322,000/year savings through Cisco Smartnet contract renewal/strategy change.
• $27,000+/year savings from telephony redesign and SIP trunk migration.
• $35,000/year savings from network access service changes for athletics-related facilities.
• $15,000/year savings through AV/fiber-related architecture improvements.
• Previously led additional high-impact savings initiatives on email, identity management, TV services, and network maintenance strategy.

Infrastructure and Resilience Transformation

• Developed and institutionalized enterprise disaster recovery governance, planning, annual testing, and business impact analysis programs supporting compliance, audit readiness, and organizational resiliency.
• Completed university-wide virtualization progressions that improved recovery speed and disaster recovery capability across enterprise systems.
• Conducted successful disaster recovery tests, including proving restoration of the entire Student Administration environment in under two hours after disaster declaration.
• Automated SSL certificate renewals and rebuilt backup architecture using improved security methodologies to reduce service-disruption risk and strengthen ransomware resilience.

Security, Risk, and Compliance

• Implemented multi-factor authentication and advanced Microsoft/Azure identity protections to reduce account compromise risk and strengthen authentication resiliency.
• Standardized endpoint security controls, including Microsoft Defender deployment, Patch-My-PC third-party patching, and Admin-by-Request governance to eliminate persistent local admin rights while preserving controlled elevation.
• Implemented high-risk endpoint control configurations aligned to HIPAA, FERPA, and GLBA requirements.
• Deployed Rapid7 vulnerability monitoring across servers, improving security scores by more than 60% in early months of use.

Enterprise Platforms, Applications, and Automation

• Directed continuous modernization of the University’s PeopleSoft ecosystem, including upgrades, integrations, environment refreshes, security controls, and production migrations across HR, Finance, and Student systems.
• Oversaw significant application and workflow automation initiatives such as ePAF, scholarship processing, tuition waiver workflows, time and attendance, budget workflows, financial aid functionality, and student/academic forms modernization.
• Enabled and improved integrations with a wide range of institutional and third-party systems, including Cornerstone, HelioCampus, Cayuse, MedProctor, Cashnet, CampusGroups, BankMobile, and others.
• Advanced development maturity through containerization, CI/CD, DevOps, and DevSecOps improvements across web/application environments.

Network, Communications, and Campus Technology

• Modernized the campus network through repeated replacement of end-of-life access and distribution switches, redesign of wireless infrastructure, and broader transition to more resilient, higher-capacity network architecture.
• Upgraded the University’s core and distribution networks to 100Gbps capability and positioned the institution to support higher-bandwidth research and service needs.
• Led major telephony modernization, including replacement of legacy IP phones, migration from PRI to SIP, IP conversion of panic buttons and emergency phones, CUCM upgrades, and Teams integration with E911 location services.
• Led migration from traditional telephony systems to Microsoft Teams Calling with enterprise E911 integration, reducing operational complexity while improving location-aware emergency response capability across multiple campuses.

Cloud and Collaboration Strategy

• Upgraded Microsoft 365 licensing from A3 and later implemented M365 A5 for faculty and staff, increasing cloud storage by 100% while improving security, compliance, and collaboration capabilities.
• Led enterprise email/cloud collaboration modernization producing more than $240,000 annually in email-services savings.

Held enterprise infrastructure leadership responsibility prior to joining USM, building on broad experience in complex service and technical operations.

Served in senior leadership over service support operations in a complex enterprise environment.

Led advanced systems and infrastructure functions in enterprise environments.

Supported and engineered enterprise networked systems in a manufacturing/industrial setting.

Managed network systems in a public safety environment requiring operational stability and responsiveness.

Served in a highly disciplined technical role in a nuclear operational environment, establishing the foundation for later leadership in mission-critical systems and high-reliability operations.