Resume

For this top-tier public research institution with around 15,000 students across six sites in southern Mississippi, I lead a talented group of more than thirty-five systems engineers, networking and telephony engineers, software developers and database administrators to reduce complexity, raise awareness, and implement standards to provide excellent and timely customer service. Identified existing risk factors, developed or fine-tuned plans to address them, and implemented their solutions. Creating a culture of customer service ensuring that positive reinforcement is distributed in recognition of good work.

• Developed clear lines of responsibility, empowering team members to take ownership of their areas, provide more consistent customer service, and take pride in individual accomplishments.
• Implemented ITIL methodology and led an effort to implement ITSM processes for incident, change, problem, event, service level, and knowledge management.
• Developed and implemented a disaster recovery site beyond a 200-mile radius from the main campus to serve as a replication and redundant services location at no extra cost beyond hardware.
• Implemented eduroam for preferred wireless access providing authenticated Internet to students, faculty, and staff on university campuses across the world.
• Overhauled the Identity Management environment to add services and cut costs by more than 80% annually.
• Led a network migration of remote campuses to Advanced Switched Ethernet architecture allowing USM to realize a 656% increase in bandwidth while saving 35% annually over traditional WAN technologies.
• Led a project to migrate email to Microsoft Office365 resulting in savings of greater than $240,000 annually for Faculty/Staff/Student email services alone.
• Led an effort to evaluate network maintenance contracts and strategies to generate savings of greater than 56% annually with no increase in risk.
• Identified an opportunity and led the effort to upgrade campus television services and save the University 46% annually.
• Implemented predictive campus analytics to support reorganization and student success efforts.

Led an infrastructure assessment and developed a strategy to address stability and risk issues that were the result of several years of poor investment. Designed and specified an extensive $8.4M infrastructure overhaul that addressed all identified issues and significantly reduced complexity. Led numerous initiatives to increase awareness, reduce complexity, and improve processes.

• Led a project to outsource several poorly managed internally developed IVR solutions whose lack of attention had become a risk to overall system stability.
• Developed a strategy for and led an effort to close a high-risk datacenter and consolidate its resources as part of a plan to migrate from five to two highly resilient datacenters.
• Led the development and implementation of new change management procedures and processes.

Brought on board to reorganize critically understaffed IT organization, administer a combined capital and expense budget greater than $8.3 million excluding payroll, build a management team, and boost productivity. Manage a team of engineers providing systems and network design, and implementation supporting over 650TB of SAN space, 950+ Windows servers, 45 ESX hosts, and 70+ UNIX servers across the enterprise, and a team of network engineers supporting the MPLS data network to 40+ sites, 4,500 users, and 5,200 sq. ft. data center. Oversaw the development, implementation, and support of business-critical high availability and business continuity recovery plan systems in two primary locations.

• Built a staffing plan, defined job functions, and recruited specialists in two phases. Managed a team of twenty-one engineers. Separated specialty areas by breaking apart application, core OS, and hardware also creating an area for project work outside of normal support.
• Implemented a proactive monitoring framework providing greater awareness, customer service, and designated responsible owners for each technology.
• Redesigned the workflow process to effectively manage workloads at ratios over 800 users per network engineer and over 120 servers per systems engineer.
• Developed a highly optimized virtual environment supporting over 500 server instances stored in de-duplicated NFS mounts on the SAN. Provided an elevated level of performance and confidence and recovered significant cost savings realizing an ROI of over $3M in total direct TCO over three years. Additionally, captured $1.5M in soft savings over three years with an overall ROI of 920.5% on a $117K investment. Achieved a 15.4 to 1 consolidation ratio for data center servers.
• Managed the enterprise messaging environment including Microsoft Exchange, BlackBerry Enterprise, and third party SPAM and Virus filtering.
• Managed the development and implementation of Citrix XenApp with XenDesktop integration. Support the Citrix environment on over 200 servers serving over 2900 concurrent users.

Retained by this $14.9 billion multi-national IT sourcing provider to maintain functionality for Textron when CSC took over the infrastructure from Textron. Ensured all significant daily events were recorded and addressed in the Daily Service Review. Led technical teams providing expert server system support, directed IT initiatives, and served as primary systems support escalation for two client divisions. Integral member of the Change Control Review Board ensuring system changes were properly documented and understood to prevent any negative impact.

• Developed security processes to comply with new auditing requirements. Oversaw seamless implementation of new backup, recovery, and reporting processes to reduce dependence on non-IT resources and enhance recovery capabilities.
• Built and trained support team of five from multi-functional backgrounds and skill sets to effectively support systems at three major manufacturing facilities.

Expanded and managed data networking across thirty-seven sites for this $11 billion global multi-industry company. Planned, designed, evaluated, and implemented network upgrades. Managed/maintained Microsoft Exchange, enterprise faxing, and Citrix MetaFrame environments. Provided Tier 3 Help Desk support. Implemented and maintained enterprise Microsoft Systems Management Server. Coordinated all Virtual Private Networking (VPN) activities. Specified, designed, and implemented Wi-Fi network and security, and oversaw support activities of contractors. Key member of Six Sigma teams.

• Captured more than $1.2 million in annual savings from IT budget. Evaluated the telecom budget and fixed changed technologies, and recommended change from frame relay to MPLS at a cost savings.
• Developed and deployed a new Sales Force Automation application for inventory control and sales forecasting to assist in production planning and help keep inventory costs at a minimum and better serve customer needs.

Set up and maintained workstations, servers, networking components, and confidential network. Evaluated and recommended division software packages and provided support and SQL database administration. Trained division employees on use of networked systems. Performed needs analysis and provided network engineering advice to additional city departments. Prepared and administered budget. Established and enforced standards and supervised all IT activities for the Division.

• Recommended the technology, installed, and maintained a new integrated Police Records and Police, Fire, and EMS Emergency 911 Computer Aided Dispatch System that reduced dispatch times based on the evaluation and performance, reliability, and interoperability of a regional information system that was being built.
• Specified a police mobile data network, integrated with the consolidation system above and with computers in officers’ cars for online reporting, that allowed for quicker response times, reduced dispatch workloads, and improved officer safety.
• Added Internet access and created a web presence; implemented Microsoft Exchange in addition to Citrix MetaFrame to boost remote site productivity.

Field Engineer evaluating, installing, upgrading, and troubleshooting client networks for NetTek, LLC. in Norfolk, VA, and Information Services Volunteer working with network engineers and PC support personnel at Children’s Hospital of the King’s Daughters in Norfolk, VA.

Instructed the Cannon Fire Direction Specialist course for the 2nd Bn 183rd Regiment, Mid Atlantic Regional Training Center. Supervised an eight-man section in the firing data computation for a 155mm-howitzer battery.

Administered a Novell network, Windows workstations, and a variety of Windows and DOS software packages. Researched and organized historical data and technical drawings and wrote electrical work packages for an extensive nuclear refueling and overhaul. Supervised twenty engineering electricians in two nuclear reactor plants, associated machinery rooms, emergency power generation facilities, and auxiliary equipment.

Served as a Cannon Fire Direction Specialist and Forward Observer. Instructed field artillery forward observation skills at the U.S. Army School of the Americas (SOA), Fort Benning, GA.